Oshi Casino Privacy Policy
This Privacy Policy explains how Oshi Casino collects, uses, protects, and shares personal information when you access our website and services from Australia. It is written for players aged 18+ and is intended to be clear, practical, and consistent with responsible online casino operations.
By creating an account, making a deposit (minimum $A20), or otherwise using Oshi Casino, you acknowledge that we will process personal information for the purposes described below. If you do not agree with this Policy, please do not use our services.
Information We Collect
Oshi Casino collects information that is necessary to provide the casino service, protect players, and maintain the integrity and security of the platform. The types of information we collect depend on how you interact with our services.
Information you provide directly
- Account details such as name, date of birth, username, password, and contact information.
- Identity and verification information, which may include copies of identification documents and proof of address, where verification is needed to protect accounts and prevent fraud.
- Payment and transaction details, such as deposit and withdrawal amounts, timestamps, payment method type, and limited payment instrument information (for example, masked card data), depending on the method used.
- Customer support communications, including messages you send and information you choose to provide when requesting assistance.
Information collected automatically
- Device and technical data such as IP address, device identifiers, operating system, browser type, language settings, and approximate location derived from IP.
- Usage data such as pages viewed, clicks, session duration, referral pages, and interactions with games, promotions, and account settings.
- Log and security data related to authentication events, failed login attempts, and actions taken to secure accounts.
Information from other sources
In limited cases, we may receive information from third parties, such as payment service providers, identity verification tools, fraud-prevention services, and analytics providers. This information is typically used to confirm identity, process transactions, prevent abuse, and improve platform performance.
How We Use Information
Oshi Casino uses personal information to operate the service, provide account features, and maintain a safe and fair gaming environment. We aim to use only what is relevant for specific, legitimate purposes.
- To create, administer, and secure your Oshi Casino account.
- To verify eligibility requirements, including confirming you are 18+ where required for safe and lawful operation.
- To process deposits and withdrawals, maintain transaction records, and resolve payment-related issues.
- To provide customer support and respond to enquiries, requests, and complaints.
- To detect and prevent fraud, account takeover, collusion, bonus abuse, chargebacks, and other prohibited activity.
- To monitor, test, and improve website functionality, game performance, and user experience.
- To communicate service-related messages, such as security alerts, changes to terms, or important account notifications.
- To tailor promotions and on-site offers where permitted by your settings and applicable rules, and to measure the effectiveness of campaigns.
- To maintain records necessary for operational, dispute-handling, and compliance needs.
Where required, we may use automated tools to support risk, fraud, and security decisions. These tools are designed to protect players and the platform, and are typically complemented by human review where appropriate.
Cookies and Similar Technologies
Oshi Casino uses cookies and similar technologies (such as local storage and pixels) to run essential site features, remember preferences, and understand how the service is used. Cookies are small files stored on your device that help a website function properly.
Types of cookies we may use
- Essential cookies that enable core features such as login sessions, security controls, and account access.
- Preference cookies that remember settings like language, display options, or responsible gaming tools you configure.
- Analytics cookies that help us understand site performance and usage trends, so we can improve stability and navigation.
- Marketing or attribution cookies that help measure the effectiveness of promotions and limit repetitive advertising, where used.
You can manage cookies through your browser settings. If you block certain cookies, parts of Oshi Casino may not work as intended, including login persistence and some payment or verification flows.
Data Sharing
Oshi Casino does not sell personal information as a standalone business practice. We share information only when it is necessary to provide the service, protect the platform, or operate with trusted partners.
Who we may share information with
- Payment providers and banks involved in processing deposits and withdrawals.
- Identity verification, fraud prevention, and security vendors that help protect players and detect suspicious activity.
- Game providers and platform partners to deliver games, manage integrations, and support gameplay functionality.
- Analytics and performance service providers that help us understand and improve site reliability.
- Professional advisers (such as legal, audit, and risk consultants) where necessary for business operations and dispute handling.
Legal and safety-related disclosures
We may disclose personal information when we reasonably believe it is necessary to: (i) comply with a valid legal request; (ii) enforce our rules and protect our rights; (iii) investigate suspected fraud or security incidents; or (iv) protect players or the public from harm. Where appropriate and permitted, we may notify you about such disclosures.
Data Security
Oshi Casino uses technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, or alteration. No online platform can guarantee absolute security, but we aim to apply controls proportionate to the risks of operating an online casino.
- Access controls and authentication measures to reduce the risk of unauthorised account access.
- Encryption and secure transmission methods for data exchanged with the website and key service providers, where applicable.
- Monitoring and logging to detect suspicious activity and support incident investigation.
- Internal policies and staff access limitations based on job role and operational need.
You also play an important role in protecting your account. Use a strong, unique password, keep your login details confidential, and contact us if you suspect unauthorised access.
Data Retention
Oshi Casino keeps personal information only for as long as needed for the purposes described in this Policy. Retention periods vary depending on the type of information, how it is used, and whether it is needed to resolve disputes, enforce our rules, or meet operational requirements.
- Account data is generally kept while your account remains active and for a reasonable period afterward to support dispute handling and security reviews.
- Transaction and payment records may be retained longer to support chargeback management, auditing, and financial recordkeeping.
- Verification information may be retained to demonstrate that checks were performed and to help prevent repeat fraud, subject to appropriate safeguards.
- Support communications may be retained to improve service quality and address recurring issues.
When information is no longer required, we take steps to delete it or de-identify it, where feasible and appropriate.
Your Rights
You may have privacy rights depending on your circumstances and the way Oshi Casino processes your information. We aim to honour valid requests in a reasonable timeframe, subject to identity verification and any limitations that apply.
Common requests you can make
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of certain information, where it is no longer needed and we are not required to retain it for legitimate purposes.
- Restriction or objection: ask us to limit certain processing in specific situations.
- Marketing preferences: opt out of promotional communications where offered, while still receiving essential service messages.
If you choose to close your Oshi Casino account, we may still retain certain records as described in the Data Retention section. Closing an account does not automatically erase historical transaction records or security logs that must be preserved for legitimate operational needs.
Third-Party Services
Oshi Casino may include links, integrations, or services provided by third parties, such as payment solutions, game studios, analytics tools, and identity verification systems. These third parties may process personal information under their own privacy practices.
Where third-party services are used, we aim to partner with providers that maintain appropriate safeguards and that process information in a manner consistent with providing secure and reliable casino operations. However, we do not control third-party websites or services, and you should review their privacy information when interacting with them.
International Transfers
Oshi Casino may use service providers or technical infrastructure that process information in countries outside Australia. This can occur, for example, when hosting systems are located in other jurisdictions or when specialist vendors operate internationally.
When personal information is transferred internationally, we take reasonable steps to ensure it is protected through contractual measures, access controls, and security standards appropriate to the nature of the data and the risks involved.
Policy Updates
Oshi Casino may update this Privacy Policy to reflect changes in our services, technology, security practices, or operational needs. Updates may also be made to improve clarity and transparency.
When changes are made, the revised Policy will be posted on this page. If an update materially affects how we use personal information, we will take reasonable steps to provide notice through the website or account communications.
Contact Information
If you have questions about this Privacy Policy or want to submit a privacy-related request, you can contact Oshi Casino at [email protected].
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